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Privacy Policy

Last updated: July 18, 2026

This Privacy Policy explains how Vishal Trading Company (“we”, “us”, “our”) collects, uses, and protects your information when you use this website to browse or buy products. By using this site, you agree to the practices described below. This policy applies to users located in India; we currently do not offer our Services outside India.

1. Information we collect

We collect information you give us directly, and some information automatically:

  • Account details: name, email address, phone number, password.
  • Order details: delivery address, order history, and items you've purchased or saved.
  • Payment details: handled directly by our payment partner, Razorpay — we do not store your card, UPI, or bank details on our own servers.
  • Usage data: pages you visit, device/browser type, and IP address, collected automatically to keep the site working properly.
  • Communications: messages you send us via customer care, for example replacement requests or support queries.

2. How we use your information

  • To process and deliver your orders, and to contact you about them (e.g. delivery updates, replacement requests).
  • To manage your account, including login and order history.
  • To send order-related SMS/email notifications (e.g. OTPs, shipping updates).
  • To improve the website and troubleshoot issues.
  • To prevent fraud and keep your account and our platform secure.

We do not sell your personal information to third parties.

3. Sharing with third parties

We share the minimum information necessary with trusted service providers who help us run the Services, including our payment gateway (Razorpay), SMS/email providers for order notifications, and delivery partners who need your address to ship your order. We may also disclose information if required by law or to protect our legal rights.

4. Cookies

We use cookies and similar technologies to keep you logged in, remember your cart, and understand how the site is used. You can control cookies through your browser settings, though some features may not work properly if cookies are disabled.

5. Data retention

We retain your account and order information for as long as your account is active, and afterward for as long as needed to meet our legal, tax, and accounting obligations, or to resolve disputes.

6. Data security

We use reasonable technical and organizational measures to protect your information. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security. Please keep your account password confidential and contact us immediately if you suspect unauthorized access to your account.

7. Your rights

You can, at any time:

  • View and edit your account details by logging in.
  • Request a copy of the personal information we hold about you.
  • Request that we delete or deactivate your account.

To make a request, contact us by calling +91 92121 38276.

8. Children's use of the Services

Our Services are intended for users who are at least 18 years old, in line with the Indian Contract Act, 1872. If you are under 18, please do not register an account or place orders on this website.

9. Changes to this policy

We may update this Privacy Policy from time to time. We'll update the “Last updated” date above when we do. Continuing to use the Services after a change means you accept the updated policy.

10. Governing law

This policy is governed by the laws of India, and any disputes are subject to the jurisdiction of Indian courts.

11. Contact us

For questions or complaints about this Privacy Policy, call us at +91 92121 38276.