Return, Refund & Replacement Policy

Please read this carefully before requesting a replacement.

We do not offer returns or refunds.

We only offer a free replacement, and only when a product arrives broken or damaged. This policy does not cover change of mind, wrong size/colour selection, or any reason other than transit damage.

When a replacement applies

Product is received broken, cracked, or physically damaged in transit.
Not applicable for wrong size, colour preference, change of mind, or any non-damage reason.
No cash or online refund is issued under any circumstance — replacement only.

How to request a replacement

Replacement requests are accepted only by calling our Customer Care number below. We do not accept replacement requests over email, chat, or social media.

Call Customer Care: +91 92121 38276

Replacement time window

You must call and report the damage within the following window, based on when your order was delivered:

Delivered before 4:00 PM

You must call Customer Care the same day as delivery.

Delivered after 4:00 PM

Your window extends until 3:00 PM the next day.

Requests raised after this window has closed will not be eligible for replacement, so please inspect your order as soon as it arrives.

This policy applies to all orders placed on Vishal Trading Company. For any questions, call Customer Care at +91 92121 38276.